Service Engineer II

Camarillo, CA
Full Time
Experienced
Company:PBS Biotech, Inc.
Department:Applications Engineering
Position/Title:Service Engineer II
Location:Camarillo, CA
Reporting To:Head of Applications Engineering
FLSA Status:

Salary Range:		Exempt

$85,000 - $100,000 Annually
 
GENERAL PURPOSE
Service Engineer II is responsible, as a technical liaison with customers, for performing technical services and support on the PBS bioreactor product as well as resolving any technical issues that may occur on the PBS bioreactor based on solid understanding of its design and components.  This person should be relatively proficient with diagnosing problems, replacing and upgrading hardware/ software components, and documenting services accurately while maintaining proper care and equipment of tools.  This person is also responsible for helping to develop and maintain field service documents. 
 
Responsibilities
Essential functions of the job are listed below.  Other responsibilities may also be assigned.  Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Primary Responsibilities
  • Perform scheduled on-site services such as IQ/OQ, system installation, and preventative maintenance (PM) on PBS bioreactors in the field reliably, in a timely manner, and with proper documentation. 
  • Troubleshoot and resolve in-depth PBS bioreactor hardware/ software-related issues/ questions in the field via calls, e-mails, and on-site visits in a professional manner.  Issues that are beyond the level of expertise by a Service Engineer I may be elevated to this person. 
  • Provide necessary training for on-boarding of new Service Engineers. 
  • Act as back-up internal resource for developing user requirements for product development, communicating feedback from customers to internal team as applicable.   
  • Develop and help maintain field service procedures that pertain to his/ her skill set. 
 
Minimum Qualifications
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.  Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
 
Knowledge/ Experience
  • Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or related technical field with 3+ years of work experience at electromechanical equipment manufacturer(s).
  • Hands-on experience working with bioprocess equipment.
  • Solid understanding of bioreactor functions and components.  
 
Skills/ Abilities Pertinent to This Position
 
  • Positive attitude and superb interpersonal skills, with ability to build quick rapport with new people.
  • Excellent written and verbal communication skills in English.  Ability to write service reports accurately and legibly. 
  • Willingness and ability to travel domestically and internationally, up to 2 weeks per month. 
  • Ability to work individually with minimal supervision and collaboratively within a multi-functional team.
 
PHYSICAL DEMANDS
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Must be able to see, hear, speak and write clearly in order to communicate with employees and/or vendors; manual dexterity required for occasional reaching and lifting of small objects, and operating manufacturing equipment.  Must be able to lift various weights as needed to meet job requirements.
 
WORK ENVIRONMENT
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

Occasionally exposed to moving mechanical parts, fumes, machine lubricants, airborne particles, vibration, and risk of electrical shock, high noise while in the manufacturing plant. Personal protective equipment (vision and hearing) used in plant.  Exposed to heat, humidity conditions during warm weather months.
 
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